Seller Policies

These policies apply to every business selling on the Herbax Ayurveda marketplace (shop.herbax.in) through Seller Central. They sit alongside the Seller Agreement you accept at registration; where the two differ, the Seller Agreement prevails.

1. Who may sell

Ayurvedic and herbal brand owners, licensed manufacturers and authorised distributors registered as a business in India. You must hold a valid GST registration (or qualify for the small-seller exemption and declare it), a PAN, and the licences applicable to your products: an AYUSH licence for Ayurvedic medicines and formulations, an FSSAI licence for foods, beverages and edible supplements, and a cosmetics licence for skincare, hair and personal-care products. Distributors must hold written authorisation from the brand.

2. Verification

GSTIN and PAN are verified against government registries at registration. Licence numbers, bank accounts and brand authorisations are verified before your first products go live and periodically afterwards. A cancelled GSTIN or lapsed licence suspends selling until it is restored.

3. Listings and claims

Every listing is reviewed before it is published. Product names, descriptions, images and answers must be truthful, must match the approved label, and must not claim to diagnose, treat, cure or prevent any disease. Listings that make prohibited health claims are returned for correction or rejected. HSN codes and GST rates are set by you on each listing and may be corrected by Herbax during review.

4. Pricing and inventory

You set your own prices and stock. Prices are inclusive of GST. Herbax may show your listing beside other sellers' listings of the same product; the best offer is chosen on price, stock and dispatch performance. Keep stock accurate: an order placed against stock you do not hold counts as a seller cancellation.

5. Orders and dispatch

Each order carries a dispatch promise based on your configured dispatch days (default two working days). Orders not marked ready for pickup by the promise are flagged to you; orders still not dispatched 48 hours after the promise are cancelled automatically, the customer is refunded, and the cancellation counts against your performance. Holiday mode pauses the clock for dates you announce in advance.

6. Performance standards

Your scorecard tracks on-time dispatch, seller cancellations, returns, customer ratings and response time to questions. Sustained red metrics place the store under review and may pause new orders until the metric improves.

7. Fees and settlements

Herbax charges a category-wise commission on the item price plus GST on that commission, a payment gateway fee on online orders, courier charges at the applicable rate, and deducts TCS under GST section 52 and TDS under Income-tax section 194-O. Every deduction is itemised on your settlement statement. Settlements for delivered orders are released after the return window and paid every Monday to your verified bank account for balances of ₹500 or more. See the fee schedule for current rates.

8. Taxes and invoices

Herbax issues the GST tax invoice to the customer on your behalf for every order, and a credit note for every return, using your GSTIN and the HSN and rate on the listing. You remain responsible for reporting these supplies in your own GST returns; the TCS we deposit appears in your GSTR-2A, and TDS in your Form 26AS.

9. Conduct

Do not contact customers outside the platform to divert orders, insert marketing material that leads customers away from Herbax, solicit reviews, or list counterfeit or expired goods. Breaches lead to suspension and forfeiture of pending settlements to the extent needed to cover customer remedies.

10. Suspension and exit

Herbax may suspend a store for verification failures, policy breaches or performance issues, and will tell you why. You may close your store at any time; open orders are completed, returns remain your responsibility for the return window, and remaining settlements are paid in the normal cycle.

Questions: support@herbax.in or the seller support link inside Seller Central.